Examines how library managers can work with staff to make change initiatives more successful, based on cooperative planning experiences at Duke University Library. Focuses on (1) what the worker wants; (2) barriers to workers getting what they want; (3) technology's liberating influence; and (4) recommendations/predictions. (AEF)

Describes a multifaceted evaluation of the Brandeis model of reference services, which included how the model was defined, direct observation of librarians, unobtrusive study, and a focus group project to gauge patron response. Results of the study and needed improvements are discussed. A sidebar article describes the Brandeis model. (22…

Many futurists envision that the development of information technology will greatly impact the libraries of tomorrow. In response to this prediction, the Montgomery County (Maryland) Department of Public Libraries conducted a study of key trends and issues that the Montgomery County Public Libraries (MCPL) must consider if they are to remain a…

Librarians from the University of Arizona describe the process of reorganizing from a traditional to a team-centered, user-focused organization. The reasons for reorganizing, the preliminary self-study process, the design and implementation of the new structure, staff participation and reaction, developing staff teamwork, and advice for other…

This task force report discusses preservation practices in the University of Wyoming Library and presents recommendations for developing a more cohesive library material preservation program with a timeline for implementation. Recommendations deal with the specific areas of staffing the conservation program; condition of library materials;…

This self-study was initiated at the Columbia University Libraries (CUL) to establish the foundations and appropriate mechanisms for the future planning, development, and implementation of public services at CUL. Following completion of an inventory and an interim report, which include background data on CUL, Columbia University, research…

Over 60 members of the State University of New York at Stony Brook faculty and staff worked for almost a year to develop a comprehensive strategic plan for the University Libraries, the first phase of which is presented here. The process, which began in the spring of 1991, consisted of three phases: (1) Organization--meeting of the planning team…

This report describes Copenhagen (Denmark) Business School Library's (CBSL) use of performance measurement to manage the quality of library services and facilities. The CBSL quality management program consists of: a statement of strategic goals of development and operation, including a focus on users, good service, efficient internal functions,…

Individuals and groups within the Nevada library community recognize the need for planned continuing education opportunities established both on the job and outside the work environment. Information about the needs for continuing education was obtained from a literature review, site visits, a review of written materials, and interviews with…