Research in academic libraries has recently seen an increase in the use of ethnographic-based methods to collect data. Primarily used to learn about library users and their interaction with spaces and resources, the methods are proving particularly useful to academic libraries. The data ethnographic methods retrieve is rich, context specific, and…

Generating, collecting, and analyzing building usage statistics can greatly increase the ability of an access services unit to meet the changing dynamic of patron needs in an academic library. By analyzing three different data points, the Access Services Unit in Malpass Library at Western Illinois University was able to determine the most…

In Fall 2011, staff at the University of Minnesota Libraries-Twin Cities undertook a project to measure how often, and in what ways, students used the Libraries' services. Partnering with the University's Office of Institutional Research, the team investigated ways to match library service usage to individual accounts while retaining patron…

Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…

Examines Blumenschein's "Description of Various Libraries in Europe" as an early example of library research methodology; discusses his methods of data collection; describes his use of a questionnaire; and suggests the necessity of further studies of the development of research in library and information science. (Contains 10…

Outlines current ideas about the use of focus groups in library and information science and considers advantages and disadvantages of different types of focus group discussions. Discusses reasons for choosing this research method. (AEF)

In order to ascertain what data elements should commonly be considered in the development of a meaningful procedure for recording and analyzing library reference transaction data for planning purposes, a comparison was made between the development, use, and results of surveys designed and tested at the University of Nebraska at Omaha (UNO) and the…

Describes the activities of the federal government, state governments, and library associations in generating statistics on U.S. libraries, and discusses the problems that arise from a lack of coordination. Issues discussed include standardized definitions, scope and coverage, data collection and aggregation, data analysis and interpretation,…

Huddersfield University Library (England) has undertaken a wide range of evaluative studies of its services and systems, using various data collection techniques such as: user surveys; exit interviews; online and CD-ROM analysis; benchmarking; user groups; staffing and staff development evaluation; suggestion sheets; student project work; group…