Many schools are in the transition stage from passive learning environments into active ones. Teachers, librarians and administrators are forced to rethink the curriculum in terms of content and teaching methodology because of advancement of technology and competitions. The paper will demonstrate the need of collaborative work of…

Describes criteria for good academic library instruction practices and applies them to Web-based tutorials. Topics include course-related instruction, active learning, collaborative learning, media use, instructional objectives, concepts versus mechanics, and offering a librarian's help. (LRW)

This paper discusses customer services in academic libraries. The first section addresses the concept of the "customer." Thereafter, the paper applies the metaphor of the producer and its consumers to the relationship between a university and its students. The second section looks at education as a process of refinement. Next, the…