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Joyce Valenza – Knowledge Quest, 2024
For a librarian with an innovator's mindset, inquiry can be a collaborative strategy for continual growth. When a librarian innovates with their community, radical, human-centered change is possible. According to the author, school librarians see the needs in the communities across grades, content areas, and demographics. The best advocacy is…
Descriptors: School Libraries, Media Specialists, Problem Solving, Holistic Approach
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Abigail Goben; Megan Sapp Nelson; Shaurya Gaur – College & Research Libraries, 2025
The "Building Your Research Data Management Toolkit" was developed to provide introductory research data management skills training to liaisons in academic libraries. This paper assesses the participants' perceived change in knowledge, behaviors and attitudes as a result of participation in the RoadShow program. Long term changes in…
Descriptors: Academic Libraries, Data, Information Management, Data Analysis
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Ziegler, Amanda – Journal of Library & Information Services in Distance Learning, 2019
This case study evaluates the process of developing modules for inclusion in a learning management system that are informed by the Association of College and Research Libraries Framework for Information Literacy in Higher Education (2015). A replicable, transparent process was used to match more task-oriented topics suggested by librarians and…
Descriptors: Recognition (Achievement), Evaluation Methods, Information Storage, Integrated Learning Systems
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Epps, Sharon K.; Kidd, Judith; Negro, Toni; Sayles, Sheridan L. – Journal of Access Services, 2016
High-quality customer service is an important aim of the library experience. Its importance is evidenced by attention given to the topic in scholarly literature and academic conference proceedings. This article describes the challenging process of creating and delivering a blended customer service training curriculum to all library staff working…
Descriptors: Academic Libraries, Helping Relationship, Training, Job Performance
Malenfant, Kara J.; Brown, Karen – National Institute for Learning Outcomes Assessment, 2017
Meaningful and sustained assessment is best achieved when a campus unit takes a collaborative leadership role to work with other departments, offices, and groups. Simply developing and implementing assessment in isolation and for the unit itself is not enough. While the value of collaboration among diverse campus constituents is widely recognized,…
Descriptors: Academic Libraries, Leadership Role, Program Design, Program Implementation
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Fontichiaro, Kristin; Hamilton, Buffy – Knowledge Quest, 2014
In this article, the authors describe an undercurrent to the school librarian's public professional narrative, a silent but steady divide between what should happen and what "does" happen. Increasingly, rich collaborative planning is the exception, not the rule. Many library collaborations, when they do occur, happen in minutes over…
Descriptors: School Libraries, Library Role, Library Services, Librarian Teacher Cooperation
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Long, Dallas – Journal of Access Services, 2014
This article serves as a primer for assessment and evaluation design by describing the range of methods commonly employed in library settings. Quantitative methods, such as counting and benchmarking measures, are useful for investigating the internal operations of an access services department in order to identify workflow inefficiencies or…
Descriptors: Evaluation Methods, Library Research, Library Services, Library Development
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Finch, Jannette L. – Journal of Web Librarianship, 2010
Measuring quality of service in academic libraries traditionally includes quantifiable data such as collection size, staff counts, circulation numbers, reference service statistics, qualitative analyses of customer satisfaction, shelving accuracy, and building comfort. In the libraries of the third millennium, virtual worlds, Web content and…
Descriptors: Electronic Libraries, Academic Libraries, Data Analysis, Reference Services
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Garibay, Cecilia; Gutierrez, Humberto; Figueroa, Arturo – Journal of Academic Librarianship, 2010
This paper proposes utilizing a combination of the Quality Function Deployment (QFD)-Kano model as a useful tool to evaluate service quality. The digital library of the University of Guadalajara (Mexico) is presented as a case study. Data to feed the QFD-Kano model was gathered by an online questionnaire that was made available to users on the…
Descriptors: Electronic Libraries, Academic Libraries, Foreign Countries, Case Studies
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Forsyth, Ellen; Joseph, Mylee; Perry, Leanne – Australian Academic & Research Libraries, 2009
The "New South Wales Learning 2.0" training program is being made available to the entire NSW public library work force of over 2300 people in 2008-2009. This paper is a snapshot of the impact of the course as at September 2008, five months after it was launched. It explores how the training impacted on the staff skill levels, knowledge,…
Descriptors: Public Libraries, Foreign Countries, Library Development, Labor Force
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Wiersma, Gabrielle – Issues in Science and Technology Librarianship, 2010
Increasing demand for biotechnology and biomedical resources prompted the Engineering Library at the University of Colorado at Boulder (UCB) to complete a collection assessment of the journals, books, and other resources provided by the University Libraries. This paper presents a variety of methods for evaluating library collections and describes…
Descriptors: Biotechnology, Research Libraries, Library Services, Academic Libraries
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Hider, Philip – Library Quarterly, 2008
An application of the contingent valuation method (CVM) for estimating the economic value of a regional public library service is described, and some of the key methodological issues surrounding CVM and other stated preference techniques are discussed with reference to library use and funding contexts. Given the range of valuations that can result…
Descriptors: Public Libraries, Foreign Countries, Library Services, Computation
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Wagner, A. Ben – Issues in Science and Technology Librarianship, 2009
Various normalization techniques to transform journal impact factors (JIFs) into a standard scale or range of values have been reported a number of times in the literature, but have seldom been part of collection development librarians' tool kits. In this paper, JIFs as reported in the Journal Citation Reports (JCR) database are converted to…
Descriptors: Periodicals, Journal Articles, Selection Tools, Reference Materials
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Welch, Jeanie M. – RSR: Reference Services Review, 1999
Discusses the evaluation of academic library reference librarians' effectiveness in providing services to patrons using electronic sources based on experiences at the University of North Carolina at Charlotte. Topics include core technical competencies for subject specialists and reference desk service; the Internet; and methods of evaluation.…
Descriptors: Academic Libraries, Evaluation Methods, Higher Education, Internet
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White, Marilyn Domas; Abels, Eileen G. – Special Libraries, 1995
Surveys the service marketing literature for models and data-gathering instruments measuring service quality, particularly the instruments SERVQUAL and SERVPERF, and assesses their applicability to special libraries and information centers. Topics include service characteristics and definitions of service; performance-minus-expectations and…
Descriptors: Data Collection, Evaluation Methods, Library Services, Marketing
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