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Blick, Bill – College Student Journal, 2020
While working at a fast paced reference desk at a busy community college, a librarian may encounter many challenging questions and situations. One such problem that may exist on a community college level is that of the very needy student, who not only has issues with information literacy, but with reading competency and computer literacy. The…
Descriptors: Library Services, Reference Services, Remedial Instruction, Community Colleges
Proctor, Christopher L.; Block, Courtney M.; Hughes, Melanie E. – Journal of Teaching and Learning with Technology, 2021
This reflection article explores how a library on a regional university campus adapted its services in response to the 2019 coronavirus disease (COVID-19) pandemic. It delves into some of the novel conclusions drawn by its librarians about how the library has and will continue to contribute to the teaching and learning efforts of the campus…
Descriptors: Academic Libraries, Library Services, COVID-19, Pandemics
Brown, Sarah; Alvey, Elizabeth; Danilova, Elena; Morgan, Helen; Thomas, Amberyn – New Review of Academic Librarianship, 2018
Research support services at The University of Queensland Library (UQ Library) have evolved in response to the global and national drivers, which have impacted on broader University strategy. UQ Library's success in responding to these drivers has involved leveraging the information within, and capacity of, the institutional repository, the core…
Descriptors: Foreign Countries, Academic Libraries, Library Services, Reference Services
Yearwood, Simone L. – Journal of Access Services, 2017
In the summer of 2013, staff in the Access Services unit of an academic library began a cross-training and collaboration project in an effort to provide continued library service to the campus community. The cross-training was established in an attempt to address a shortage of staff as a result of budget cuts. The cross-training resulted in the…
Descriptors: Academic Libraries, Library Services, Training, Interdisciplinary Approach
Arroyo, Sonia Santana – Community & Junior College Libraries, 2015
There persists an intense debate on whether or not the traditional reference desk should be in academic libraries. Yet, despite many anti-desk studies, the place of the reference desk still remains. This paper aims to review the current significance of the reference desk for some libraries, as well as the importance of choosing the proper…
Descriptors: Foreign Countries, Medical Libraries, Reference Services, Library Services
Kahler, Janice E. – Journal of Access Services, 2017
Putting access in Access Services is the goal. The Course Reserves unit is the place. Textbooks are the focus. Electronic technologies are the future. Patron-centric services will be our standard. Access to textbooks by all patrons will be the achievement. Course Reserves located in Library West at the University of Florida George A. Smathers…
Descriptors: Library Services, Reference Services, College Libraries, Textbooks
Zai, Robert, III.; Wesley, Threasa L. – Journal of Library & Information Services In Distance Learning, 2013
The use of distance learning technology has allowed Northern Kentucky University's W. Frank Steely Library to remove traditional boundaries between both distance and on-campus students. An emerging model that applies these distance learning methodologies to all students has proven effective for enhancing reference and instructional services. This…
Descriptors: Distance Education, Academic Libraries, Reference Services, Library Instruction
Meredith, Tamara R. – Technology, Knowledge and Learning, 2015
Augmented reality (AR) has been used and documented for a variety of commercial and educational purposes, and the proliferation of mobile devices has increased the average person's access to AR systems and tools. However, little research has been done in the area of using AR to supplement traditional library services, specifically for patrons aged…
Descriptors: Library Services, Elementary School Students, Handheld Devices, Computer Software
Torrence, Matt – Issues in Science and Technology Librarianship, 2015
The literature, activities, and resource needs of engineering students and faculty provide insight into a demographic that is often among the early-adopters of new technologies, tools, and methods of sharing information. Despite the often non-bibliographic nature of their research efforts, there are numerous elements of the traditional service…
Descriptors: Research Libraries, Library Services, Outreach Programs, Marketing
Liu, Guoying – Program: Electronic Library and Information Systems, 2011
Purpose: The purpose of this article is to provide a comprehensive literature review on the utilisation of intelligent agent technology in the library environment. Design/methodology/approach: Research papers since 1990 on the use of various intelligent agent technologies in libraries are divided into two main application areas: digital library…
Descriptors: Electronic Libraries, Information Retrieval, Library Services, Computer Interfaces
Stormont, Sam – Public Services Quarterly, 2010
The creation of an instant messaging (IM) service is described. The challenges encountered in developing, launching, and maintaining the project are examined and include technical support, archiving, balancing different formats, privacy, assessment, training, and the effectiveness of the IM channel. The process of choosing an aggregator and a…
Descriptors: Reference Services, Computer Mediated Communication, Technical Support, Privacy
Katopol, Patricia Fields – Education Libraries, 2012
Library anxiety has been cited as one factor affecting academic performance, but library use is only part of obtaining information for academic needs. This paper expands the concept of library anxiety to "information anxiety" by an examination of the information behavior of black graduate students when using a variety of information resources,…
Descriptors: Academic Achievement, Minority Groups, Minority Group Students, Anxiety
Johnson, Wendell G. – Community & Junior College Libraries, 2011
Abortion is a highly-charged, emotional topic which often appears in the news, particularly during the confirmation process for a Supreme Court nominee. Community College students continue to ask reference librarians for print resources dealing with this controversial issue. Often we turn to the reliable series "Current Controversies," "At Issue,"…
Descriptors: Printed Materials, Pregnancy, Controversial Issues (Course Content), Interdisciplinary Approach
Platt, Jessica; Benson, Pete – Journal of Library & Information Services In Distance Learning, 2010
The purpose of this study was to measure the degree to which academic libraries or library staff members throughout the United States adhere to the Guidelines for Virtual Reference Services provided by the Reference & User Services Association (RUSA). The results of the study were analyzed to identify specific areas where improvement is needed…
Descriptors: Library Personnel, Academic Libraries, Guidelines, Reference Services
Tsuji, Keita; To, Haruna; Hara, Atsuyuki – Online Submission, 2011
We asked the same 60 questions using DRS (digital reference services) in Japanese public libraries, face-to-face reference services and Q & A (question and answer) sites. It was found that: (1) The correct answer ratio of DRS is higher than that of Q & A sites; (2) DRS takes longer to provide answers as compared to Q & A sites; and (3)…
Descriptors: Foreign Countries, Public Libraries, Reference Services, Library Services