This report examines the costs of and services provided by the three major bibliographic utilities, OCLC (Online Computer Library Center), RLIN (Research Libraries Information Network), and WLN (Western Library Network). The services examined include acquisitions, cataloging, interlibrary loan, and reference. To examine costs, the format of the…

Discusses intangible and tangible benefits of scheduling technical services staff to assist at the reference desk: improved library service resulting from technical-services staff expertise, greater flexibility for reference desk staffing, enhanced bibliographic records for titles in the reference collection resulting in improved retrieval, and a…

The growth in the size of the Internet has resulted in much effort being spent on indexing its contents. The most popular solutions are created by automatic methods, and although offering impressive coverage, they are disappointing where precision of meaning is required. Alternative services created by human beings arrange and index resources…