A design-based research study on the development of one-page tools to support systemic thinking in public managers is presented. Study participants included public managers of social and human service agencies within government or nonprofit organizations, as learners for whom the tools were designed; and instructional design professionals,…

Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

Federal, state, and local policymakers and funders have increasingly organized human service delivery functions around the selection and implementation of empirically supported interventions (ESIs), under the expectation that service delivery through such intervention frameworks results in improvements in cost-effectiveness and system performance.…

Human service practitioners face challenges in communicating how their programs lead to desired outcomes. One framework for representation that is now widely used in the field of program evaluation is the program logic model. This article presents an example of how qualitative data were used to refine a logic model for the Cornell Family…

The provision of consistent high quality home- and community-based services to children with disabilities living in rural and frontier areas is a challenge. Distance, weather, geographic terrain (mountains, canyons), and shortages of pediatric early interventionists are among the challenges to ensuring appropriate and equitable services.…

This article discusses how group clinicians and researchers might use a methodological and statistical model called the Social Relations Model (SRM) to circumvent common challenges to studying transference in groups. In particular, it examines how this method of transference assessment deals with the distortion aspect of transference and explains…

Since the first child care Quality Rating System (QRS) was implemented in Oklahoma 11 years ago (in 1998), 16 additional statewide systems have been launched and numerous states are piloting or developing a QRS (Zaslow, Tout, & Martinez-Beck, forthcoming). As QRS stakeholders across the nation look ahead to the next decade, it is important to take…

This case study describes a comprehensive program evaluation of a human service bachelor's degree program at a midsize, traditional university. The program evaluation model is describes, as well as the multiple methods used for gathering data. Critiques and recommendations are provided as advice to those interested in conducting their own program…

Proposes a framework for the evaluation of health and human services programs in community settings. Applies this framework to the discussions in this special issue to see how well the chapters advance community-based program evaluation. Concludes that the chapters are valuable for those interested in improving the evaluation of community-based…

Pressing societal needs and professional guidelines call for multiculturally competent counselors who can successfully work with diverse individuals and communities. Using a mixed-methods case study, this article describes an innovative counselor preparation program that for 33 years has successfully prepared more than 800 counselors to work with…

Presents a way to evaluate the impact of local human services delivery systems and illustrates this logic model through the experiences of an urban United Way organization. This experience suggests that the logic model may have applications in planning when the aim is long-term social objectives through short-term interventions. (SLD)

Purpose: The purpose of this article is to explore how medical care is delivered to older people in assisted living (AL) settings and to suggest ways for improving it. Design and Methods: We present a review of the limited research available on health care for older AL residents and on building testable models of better ways to organize primary…

The need for and applicability of general systems theory in human services evaluation is discussed. The role of evaluation in human services agencies is described and the necessity of combining the programs to be evaluated and the evaluation process itself in a single unifying conceptual model is demonstrated. (Author/AL)

The Episode of Purposive Change Model was used to evaluate the statewide redesign of human services for vulnerable children/families. Significant findings included the following: (1) community context is important; (2) long-term change requires keeping the initiative on the community agenda; and (3) participants must remain focused on ultimate…

Presents an evaluation pf a training model that introduces graduate students from the professions of clinical psychology, education, physical therapy, and social work to interdisciplinary practice. Results indicate that, when compared with a control group, students who participated in the training model exhibited significant differences in…