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Direct linkRubin-Vaughan, Alice; Pepler, Debra; Brown, Steven; Craig, Wendy – Computers & Education, 2011
Everyday many students face bullying situations that they are ill equipped to manage. E-learning has recently emerged as a potentially effective tool in teaching children social skills, in addition to academic subject matter. Quest for the Golden Rule is one of the first bullying prevention e-learning programs available, designed by the…
Descriptors: Electronic Learning, Bullying, Prevention, Quality Control
Mishara, Brian L.; Chagnon, Francois; Daigle, Marc; Balan, Bogdan; Raymond, Sylvaine; Marcoux, Isabelle; Bardon, Cecile; Campbell, Julie K.; Berman, Alan – Suicide and Life-Threatening Behavior, 2007
Models of telephone crisis intervention in suicide prevention and best practices were developed from a literature review and surveys of crisis centers. We monitored 2,611 calls to 14 centers using reliable behavioral ratings to compare actual interventions with the models. Active listening and collaborative problem-solving models describe help…
Descriptors: Crisis Intervention, Listening Skills, Help Seeking, Helping Relationship
Firestone, Joseph M.; McElroy, Mark W. – Learning Organization, 2005
Purpose: Knowledge management (KM) as a field has been characterized by great confusion about its conceptual foundations and scope, much to the detriment of assessments of its impact and track record. The purpose of this paper is to contribute toward defining the scope of KM and ending the confusion, by presenting a conceptual framework and set of…
Descriptors: Knowledge Management, Problem Solving, Quality Control, Strategic Planning
Peer reviewedSmaby, Marlowe; And Others – Journal for Specialists in Group Work, 1994
Total Quality uses group methods to identify and collectively prevent or solve specific problems related to consumer satisfaction and quality issues in business. This article integrates social influencing strategies with developmental group processes for facilitating consumer satisfaction and problem-solving in total quality groups. A case study…
Descriptors: Business, Consumer Economics, Cooperative Learning, Group Discussion
Coate, L. Edwin – New Directions for Higher Education, 1993
Adaptation of the Total Quality Management approach to organizational improvement at Oregon State University involved creation of 10 pilot finance and administration teams and implementation of a 10-step problem-solving process. The approach has improved staff morale as well as client services. (MSE)
Descriptors: College Administration, College Planning, Higher Education, Management Systems
Qiuheng, Shi; Delin, Wang – Chinese Education and Society, 2004
The contradiction between equity and efficiency is an important issue common to the development of higher education worldwide as well as a problem that many thinkers, politicians, pedagogues, sociologists, and economists, both past and present and in China and abroad attempted to solve. There is an abundance of expositions on equity and efficiency…
Descriptors: Foreign Countries, Efficiency, Higher Education, Outcomes of Education
Download full textAdvanced Technology, Inc., Reston, VA. – 1984
The impact of data discrepancies made by colleges on the Fiscal Operations Report and Application to Participate (FISAP) is addressed, with attention to both impact on the entire aid program and resource allocation to institutions. Brief descriptions are provided of the allocation formulas for the three campus-based aid programs (Supplemental…
Descriptors: Computation, Data Collection, Error Patterns, Evaluation Criteria
Louis, Karen Seashore – 1980
The Research and Development Utilization Program (RDU) was intended to apply research and development products to local school problems; to develop a problem-solving and product selection process usable by local schools; and to organize a linkage system making national, state, and other external resources available to local school personnel. The…
Descriptors: Basic Skills, Career Education, Change Strategies, Curriculum Development
