This document reports on the e-mail-based question and answer services (digital reference) that the Department of Education offers to customers. The report is presented in five sections. Section 1, "Introduction," outlines the research goals which were to: analyze current processes, procedures and problems; suggest solutions for…

A feasibility study was conducted to examine in detail, analyze, and describe the development and operation (system effectiveness and efficiency) of a patient learning center in a MEDDAC, and to provide such information to the Surgeon General for use in planning future health care delivery to military-care eligible beneficiaries. Study objectives…

Universities and community telecenters have somewhat parallel missions in society. These include the generation, storage and diffusion of knowledge and information. Yet, in most developing countries where telecenters strive to be demand-driven, universities are seldom perceived as relevant to telecenters sustainability. Focusing especially on…

Seven pilot New York State Education Information Centers (EICs) were established in 1980 to provide comprehensive information referral and advisory services to adults and out-of-school youth on education, job, and career-related topics. The EICs are located in Brooklyn, Harlem, Hempstead, White Plains, Plattsburgh, Syracuse, and Jamestown. Last…