Founded in 1887 as the Croatan Normal School, the University of North Carolina at Pembroke (UNCP) is a smaller branch of the UNC System (with an full-time enrollment of about 6,500), yet with awarded diversity and a historical dedication to individualized service. Its dedication to services drives its approach to course reserves, which is to…

Four librarians from Irish university libraries completed the U.K. Future Leaders Programme (FLP) in 2010. In this article they recount their experience and assess the effect of the programme on their professional practice and the value for their institutions. The programme is explored in the context of the Irish higher education environment,…

The "New South Wales Learning 2.0" training program is being made available to the entire NSW public library work force of over 2300 people in 2008-2009. This paper is a snapshot of the impact of the course as at September 2008, five months after it was launched. It explores how the training impacted on the staff skill levels, knowledge,…

The emerging field of knowledge management offers academic libraries the opportunity to improve effectiveness, both for themselves and their parent institutions. This article summarizes knowledge management theory. Current applications in academic libraries and higher education are described. Similarities and difficulties between knowledge…

In 1996, the Council on Library and Information Resources (CLIR) supported a project at Rutgers University that applied new economic theories to measuring how well research libraries fulfill their service roles. This summary draws on the original proposal and the final report from the project's directors. The evaluation of library performance is…

For libraries to succeed, a clear understanding of what services are in demand is necessary. The SWOT analysis technique for evaluating an organization's strengths, weaknesses, opportunities, and threats is examined, and barriers to effective diagnosis are discussed. (AEF)

The University of Illinois at Urbana-Champaign (UIUC) Library participated in the statewide conversion to a new integrated library system in the summer of 2002. Prior to the system's implementation, various local and statewide committees coordinated efforts to train their staffs so as to ensure a seamless transition. This case study analyzes, in…

Academic liaison--the two-way communication between a particular academic area and the library, focused through an individual or group of library staff--has received little attention in the debate about performance measurement. Changes have taken place in higher education libraries in both scale, with the growth of student numbers, and intent,…

The practicum sought to identify areas of relative strength and weakness in support for the Saint Leo College (Florida) Library Acquisitions Project, a project to improve library support to the Military Education Program administered by Saint Leo College on military installations throughout the Southeast. Using the Interactive Forces Theory of…

A 1956 Office of Education study showed that 26 million rural residents were without any public library service and that more than 300 rural counties had no public library within their borders. An additional 50 million rural residents had only inadequate service. Congress passed the Library Services Act in 1956 to stimulate the further development…

While the general principles and techniques of collection development can be applied to most libraries, the unique characteristics of each media program produce new and changing demands requiring flexibility and creativity. Concepts from curriculum theory, children's and adolescent literature, educational technology, and library science are…