This paper aims to elaborate on the use of Six Sigma and Kaizen in policing services. Two case examples are discussed, followed by a review of the key implications obtained from the projects. In optimising the quality of policing services to the community, the police agencies in the UAE are faced with numerous challenges. This paper aims to…

Efficiency in the 1980's, quality in the 1990's, compliance in the 2010's - private sector management techniques and mechanisms find their way to public services. This paper facilitates the understanding of how compliance management controls can improve operations and prevent or detect failure or wrong doing. The last few years' empirical research…

Higher education institutions worldwide invest significant resources in their quality assurance systems. Little empirical evidence exists that demonstrates the effectiveness (or otherwise) of these systems. Methodological approaches for determining effectiveness are also underdeveloped. Self-study-with-peer-review is a widely used model for…

This report examines the contribution of self-evaluation to internal review processes in Scotland's colleges. It identifies the range of methodologies used by colleges, what makes these effective and what needs to improve further. It explores in particular, the extent to which self-evaluation has a positive impact on learners' experiences. The…

While research on program effectiveness offers ample evidence that afterschool programs can benefit young people in a variety of ways, this same body of research demonstrates that not all programs are equally effective (Granger, 2008). Some programs show positive results in many or all major outcome categories. Other programs are associated with…

This article discusses the implications of a framework to improve matching supply and demand in VET by a policy to improve quality by using anticipation and foresight approaches. Analysis of the Austrian anticipation system identified some basic aspects such as policy. The analysis focused on two issues: the observation and measurement of…

Over the past 20 years, home visitation has emerged as the flagship program through which many states and communities are reaching out to new parents.The presence of bills to advance home visitation in Congress and in state and local legislatures, and the fact that several states and counties are moving forward with comprehensive plans and…

Criticisms of the effectiveness of bilingual programs should consider the lack of basic and operational research needed to improve program quality. The present study provides evidence from 12 programs attesting to the effectiveness of bilingual education. (Author/NQ)

The concept of risk-adjusted measures of quality is discussed, and a methodology is proposed for risk-adjusting and integrating multiple adverse outcomes of anesthesia services into measures for quality assurance and quality improvement programs. Although designed for a new anesthesiology database, the methods should apply to other health…

Accountability and reporting mechanisms go hand in hand with government programs that promote workforce development. This chapter describes current practice in the United States and suggests how institutional researchers can help improve the process of documenting outcomes. (Contains 1 table.)

Stage Two of the Title IV Quality Control Project is an integrated study of quality in five related Federal financial aid programs for postsecondary students. Section 1 of the paper establishes a framework for defining quality improvements, in order to identify the types of changes that would tend to improve quality across all facets of the…

A quality control review of Connecticut's Sustained Effects studies was undertaken by the Chapter 1 Evaluation Technical Assistance Center (TAC) operated by RMC Research Corporation. Nineteen Connecticut school districts had selected from among four basic evaluation designs in implementing the Chapter 1 Sustained Effects requirement during 1982 to…

Stage Two of the Title IV Quality Control Project represents an integrated study of quality in five related Federal financial aid programs for postsecondary students. An introductory chapter of this volume on procedures and methods presents the major objectives of Stage Two and discusses them in the context of previous related quality control…

Relevance of the intersection of sociology, statistics, and public policy to the study of quality control in three family assistance programs--food stamps, Aid to Families with Dependent Children (AFDC), and Medicaid--is reviewed using a study by the National Academy of Sciences of methods for improving quality control systems. (SLD)

A computerized teacher/advisor for a Classwide Peer Tutoring Program was developed, and initial tests were conducted. This paper reports the development of the system and results of two small-scale tests of its accuracy and its use by teachers. Implications of combining behavioral and computer technology in assessing fidelity of treatment are…