The systems view of quality postulates that product or service quality comes as the result of interactions between various components that comprise a production process. In view of this, most problems in the organization, like an institution of higher education, can be attributed to the system. To be effective, any quality improvement initiative…

Many policy systems and education systems have grown more complex in the last three decades. Power has moved away from central governments in different directions: upwards towards international organisations, sideways towards private institutions and non-governmental organisations and downwards towards local governments and public enterprises such…

System-level consultation or organizational development in schools is an area in great need of theoretical models and definitions. The three articles in this special issue provide a unique learning opportunity not only for consultation across borders but also for consultation within the same nation. In my commentary, I limit my remarks to a few…

State policymakers are increasingly focused on closing the achievement gap and preparing all students to succeed in school and life. However, college and career readiness begins long before students enter high school or even a classroom. Differences in children's abilities appear as early as the first year of life, and research has shown that…