This paper critically examines the treatment of the statistical basis for Six Sigma and process capability in popular operations management textbooks. It discusses areas of confusion and suggest ways of treating the topic that make sense to instructors as well as students. Even though Six Sigma was introduced almost 30 years ago, misconceptions…

The first student Six Sigma team (activated under a QEP Process Sub-team) evaluated the course and curriculum approval process. The goal was to streamline the process and thereby shorten process cycle time and reduce confusion about how the process works. Members of this team developed flowcharts on how the process is supposed to work (by…

Public interest in educational outcomes has markedly increased in the most recent decade; however, quality management and statistical process control have not deeply penetrated the management of academic institutions. This paper presents results of an attempt to use Statistical Process Control (SPC) to identify a key impediment to continuous…

In several subdomains of the social, behavioral, health, and human sciences, research questions are increasingly answered through mixed methods studies, combining qualitative and quantitative evidence and research elements. Accordingly, the importance of including those primary mixed methods research articles in systematic reviews grows. It is…

Methods of statistical process control were briefly investigated in the field of educational measurement as early as 1999. However, only the use of a cumulative sum chart was explored. In this article other methods of statistical quality control are introduced and explored. In particular, methods in the form of Shewhart mean and standard deviation…

We explore opportunities for assessing and advancing Human Resource Development (HRD) research through an integrative literature review of scientometric theories and methods. Known as the "science of science," scientometrics is concerned with the quantitative study of scholarly communications, disciplinary structure and assessment and measurement…

Service sector accounts for a substantial share in Indian economy and among the service industries, education sector is emerging as a major commercial activity in the nation. Globalization, growing competition among institutions, emergence of new technologies, changing socio-economic profiles of nations and knowledge driven economies have created…

The Bologna Process in Europe aims to develop a coherent and compatible European higher educational system. In Norway, the Quality Reform in 2003 was the first step on implementing the Bologna Process. Internal quality assurance systems have produced several publications on internal indicators, such as student progress and teaching staff work…

In the last 2 decades, educational systems have developed accountability policies in which schools maintain autonomy for their pedagogical, instructional, and organizational practices (internal control). At the same time, they are held accountable to public authorities (external control) for the quality of their education. It is not clear whether…

Purpose: The quality of an education system or a comparative international assessment refers more and more to quantitative parameters, i.e. "educational indicators." The paper aims to analyse the structure of several educational indicators and indicator systems and answer the question "What can educational indicators achieve?"…

In an increasingly competitive economy, the capacity for self-motivation, problem-solving skills and an ability to think critically are core graduate attributes. However, the capacity to create an educational environment that develops and harnesses such skills is a distinct challenge as resources become increasingly restricted. Geographical Skills…

Within the fields of human performance technology (HPT), human resources management (HRM), and management in general, performance measurement is not only foundational but considered necessary at all phases in the process of HPT. In HPT in particular, there is substantial advice literature on what measurement is, why it is essential, and (at a…

As instructors adopt web-based learning environments, they must consider how students' evaluations of learning reflect the overall quality of instruction. Traditional course evaluations are used for faculty retention, tenure and promotion decisions, but also provide instructors with valuable information on the quality of their instruction. This…

Numerous misuses of statistics are described and illustrated, and ways of recognizing and avoiding such misuse are discussed. The following five categories of statistical misuse are identified: a lack of knowledge of the subject matter, the quality of the basic data, the preparation of the study and the report, the statistical methodology, and a…

Purpose: The United Kingdom (UK) has recently published secondary education value added measures. This paper examines whether the approach used could also offer a possible method for measuring value added in higher education (HE). Design/methodology/approach: Previous attempts to measure HE value added in the UK, such as comparative value added…