Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

The Applied and Industrial Mathematics program partners applied mathematics students with businesses, governments, laboratories, and agencies to solve real problems. We will discuss the logistics of the program and give advice on starting and running similar programs. We also give a detailed example of a specific project, namely our work with the…

The recent introduction of a new course in mathematical modeling at Manhattan College has provided students with a valuable opportunity to gain practical experience utilizing tools in applying their mathematical abilities to a real-world problem. This paper describes the steps taken to create this class, from obtaining a real-world partner…

This paper compares how two universities, Iowa State University and the University of Saskatchewan, exploit a service-learning and authentic learning approach to instructional design. Both programs emphasize student engagement and responsibility, as well as projects that have social significance. At the same time, the courses offered by the two…

This paper explores and discusses arguments for the use of virtual environments and interactive avatars in supporting the achievement of student learning goals within conventional educational contexts. It describes and evaluates arguments promoted by some authors (eg, van den Brekel, 2007; Deuchar & Nodder, 2003; Dickey, 2003; Facer, 2004; de…

Explores community service learning as a way of revitalizing schools while integrating students into life in their communities. Service learning needs to be more than a single activity so that students see it in more than school terms. Several examples of student service projects are given. (SLD)

This guide provides background information and youth activities for youth leaders and classroom teachers interested in integrating waste management issues into current educational programming. Five parts suggest ideas for action that youth can take at home, in their group, or in the community to solve waste management problems. Part 1 introduces…

The case study of community service learning (CSL) by an interdisciplinary team at a middle school in Springfield (Massachusetts) provides information about what happens when teachers integrate community services into the curriculum as an instructional strategy. Community theater management and environmental lobbying projects illustrate issues in…

This paper investigates changing modes of femininity. It asks: What are the discourses and discursive practices within which new femininities are constructed? What are the social conditions in which they emerge? How are these negotiated and lived by girls? What do these stories tell us about the complications of subject formation and what it means…

Explores why community services learning (CSL) is the right thing to do for professional renewal, enrichment, and meaning. Examples are given from Gig Harbor High School (Washington). The role of CSL in changing school cultures is also examined. Service learning is a path to better ways to educate. (SLD)

Describes community service learning (CSL) programs at Pottenger School, Springfield (Massachusetts). The kindergarten through grade-12 school, a literature-based whole-language school, integrates CSL into the curriculum through writing about student experiences. CSL projects have included feeding the homeless, corresponding with a soldier, and…