Reviews the problems of users of online public access catalogs and argues that it is necessary to think of all searching problems as systems problems rather than user failures, and to concentrate research in the area of systems enhancements. A list of improved tools needed for subject searching in online catalogs is identified. (CLB)

Describes the design and operation of a prototype online catalog; reviews research which evaluated the system in terms of types of searches and success rates; and offers suggestions for enhancing subject access, including automatic stemming, synonym tables and cross-reference lists, and relevance feedback mechanisms. (CLB)