Knowledge management has often been linked to product development, innovation, and customisation. In particular, effective exploitation of customer knowledge, through engaging customers in a process of co-creation of products, exemplifies such a link. Accordingly, this research aims to identify those dimensions of knowledge management activities…

The introduction of the national evaluation system in the Norwegian education system can be described as a shift in the Norwegian educational policy from the use of input oriented policy instruments towards a more output oriented policy. The new tool-kit consists of different evaluation tools, such as standardised tests, diagonistic tests etc.…

In this study, the authors attempted to examine the roles of trait autonomy, trait self-efficacy, important goal-related task engagement and gender in predicting whether undergraduate university students are willing to set difficult goals. One hundred and thirty-six undergraduate communications students from the North-Eastern USA completed an…

The present study examined the structural relations of social influences, task values, ability beliefs, educational expectation and academic engagement for both boys and girls. The structural equation modelling analyses provided nationally representative evidence of gender differences in: (1) the links from teacher-student relationship and peer…

The aim of this article is to empirically clarify factors and conditions of expertise. In addition to the core concept of expertise as excellence, a second factor needs to be taken into account: professionalism, or professional engagement. This hypothesis was tested and confirmed using data obtained from a survey on Swiss environmental…

This article explores the factors that influence students' intention to complain following a bad classroom experience using a customer service framework from the marketing literature. An online survey was conducted with 288 participants using the critical incident approach. Results indicate that predictors of intention to complain differ based on…

The present study investigated the relationships between the five-factor model of personality, approaches to learning and academic achievement. Based on the previous research, we expected approaches to have a mediating effect between personality and academic achievement. Six hundred and eighty-seven business students participated in a survey; 56%…

This empirical research surveys first year tertiary business students across different campuses regarding their perceived views concerning traditional, blended and flexible instructional approaches. A structural equation modeling approach shows traditional instructional modes deliver lower levels of student-perceived learning quality, learning…

How students understand, feel about and respond to assessment might contribute significantly to learning behaviour and academic achievement. This paper reviews studies that have used a relatively new self-reported survey questionnaire ("Students' Conceptions of Assessment"--SCoA) about student perceptions and understandings of…

The Lothian Birth Cohort 1936 sample is in a uniquely good position to provide relevant data on social class mobility patterns over most of the last century. These participants, with known ultimate social class attainment, took a validated mental test in the Scottish Mental Survey of 1947 and were followed up at approximately age 70. Then, besides…

A transactional model was used to examine the reciprocal relationship between maternal negativity and child externalizing behavior over three time points. Data were collected from 1,479 children and their mothers every two years, as part of the National Longitudinal Survey of Children and Youth (NLSCY). Children were 10-11 years old at Time 1,…

Previous studies have established that family social background and individual mental ability and educational attainment contribute to adult social class attainment. We propose that social class of origin acts as ballast, restraining otherwise meritocratic social class movement, and that education is the primary means through which social class…

Connectedness to school, teachers, and family are all significant protective factors in adolescents' lives, yet the measurement of each varies considerably. This article describes the measurement properties of three composite scales of adolescent connectedness, adapted from the Add Health study and the California Healthy Kids Survey. These…

For years, web-based learning systems have been widely employed in both educational and non-educational institutions. Although web-based learning systems are emerging as a useful tool for facilitating teaching and learning activities, the number of users is not increasing as fast as expected. This study develops an integrated model of instructor…

This mixed-methods study develops, operationalizes, and tests a new conceptual model of community college student engagement. Themes emerging from participant observations and semistructured interviews with 30 adult students enrolled at a Large Best Practices Community College (LBPCC) over the 2005-2006 academic year are used to guide selection of…