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Direct linkJanis Warner; Christopher M. Cassidy – Journal of Information Systems Education, 2024
Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…
Descriptors: Corporate Support, Human Services, Helping Relationship, Undergraduate Students
Download full textGeneral Accounting Office, Washington, DC. Accounting and Information Management Div. – 1997
This is a report evaluating the National Student Loan Data System (NSLDS), which is designed to track federal student financial aid (Title IV) programs and provide research and support functions such as prescreening of aid applicants for eligibility and enrollment status. The report finds that the Department of Education has made only limited…
Descriptors: Data Analysis, Data Collection, Database Design, Databases
