The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

Comparison of the use in libraries of open systems--a configuration of software and hardware components from separate vendors linked by interfaces--and integrated systems considers selection of services; reliability; relationships with vendors; time needed to implement systems; and overall effectiveness of both approaches. (CLB)

Eight authors discuss five questions related to user searching of online catalogs: What user needs can be met by online assistance? Should assistance be tailored to particular groups? Should there be more than one level of assistance? Do users learn through computer-assisted instruction? and Will increased system friendliness eliminate the need…

Describes the selection of an automated library system for 11 university cluster libraries in Wisconsin, from the decision to automate and the development of a proposal request, through the selection process itself. Appendices include a chronology of events, participants in the process, a checklist of activities, and additional suggestions.…