The first student Six Sigma team (activated under a QEP Process Sub-team) evaluated the course and curriculum approval process. The goal was to streamline the process and thereby shorten process cycle time and reduce confusion about how the process works. Members of this team developed flowcharts on how the process is supposed to work (by…

The scope of institutional research (IR) undertaken in Australasian universities is progressively expanding. A traditional focus on student life cycle elements such as enrolment, retention and satisfaction has been complemented for some years now by other areas of focus including research performance and community engagement. More recently,…

This paper describes several models of teamwork used in business curricula at Zagreb School of Economics and Management (ZSEM) in Croatia. Since its foundation in 2002, ZSEM has been implementing best academic practices for quality assurance. This is done both in terms of integrating ICT in teaching and learning, as well as applying contemporary…

The purpose of this research was to evaluate the effects of two trainings designed to increase the competencies of professionals to develop high quality positive behavior support plans for students that engage in problem behaviors that interfere with theirs and/or others' ability to learn. Training one consisted of training attendees on six key…

Examines some problems of meanings and values that can occur regarding such widely used management terms as "power,""teamwork," and "quality" from both a "moral law" and "role-theory" viewpoint. Advocates a critical-ethical alternative to narrowly economic notions of educational management.…

Adaptation of the Total Quality Management approach to organizational improvement at Oregon State University involved creation of 10 pilot finance and administration teams and implementation of a 10-step problem-solving process. The approach has improved staff morale as well as client services. (MSE)

Analyzes inspection results for 22 English and Welsh secondary schools to explore the nature of, and responses to, OFSTED (Offices for Standards in Education) inspectors' recommendations about using internal monitoring and evaluation to improve classroom practice. In their action plans, some schools respond with bureaucratic procedures, while…

Syracuse University (New York) has found that the focused, collaborative approach to institutional administration embodied in Total Quality Management is beneficial. It requires allocation of adequate time and resources, observation of others, communication, addressing high-need areas first, and willingness to adapt, but it may bring resistance…

The process of accreditation review in the U.S. serves two primary functions: quality assurance and continual improvement. The experienced educators who voluntarily serve on accreditation teams apply common standards of quality that serve students and meet public accountability expectations and offer suggestions and recommendations for…

The University of Maryland Dental School's revised predoctoral general practice program includes a clinical component simulating actual practice, including patient, personnel and office management, team-building, marketing, specialist referrals, and quality control. The program is described and patient, student, and faculty responses to it are…

This paper assesses the impact of business practices on higher education institutional research activities. Institutions who have been implementing total quality management practices are gradually adopting a new method, process redesign, which focuses more on how to achieve improvements using less costly research methods and procedures. This study…