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ERIC Number: EJ243294
Record Type: Journal
Publication Date: 1981
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
Available Date: N/A
Service Delivery and Evaluation from the Consumer's Point of View.
Kiresuk, Thomas J.; And Others
New Directions for Program Evaluation, n9 p57-70 1981
The consumer of a service is of primary importance when defining groups most concerned with program impact. Program effectiveness for the consumer may be increased through the use of certain guiding principles based on the extension of existing quality assurance and program evaluation methodologies. (Author/RL)
Descriptors: Accountability, Delivery Systems, Evaluation Methods, Human Services, Management by Objectives, Models, Program Effectiveness, Program Evaluation, Summative Evaluation
Publication Type: Journal Articles; Opinion Papers; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A