Compares the American and Japanese first-line supervisor: production statistics, supervisory style, company loyalty, management style, and communication. Also suggests what Americans might learn from the Japanese methods. (CT)

Three business trends make career development for secretaries especially important: an increasingly white-collar work force, low productivity and secretarial shortages in offices, and redefinition of the role of management. Clear career paths for secretaries, such as executive secretary, paraprofessional, and management tracks, are effective ways…

The author defines productivity and discusses ways to increase productivity in the workplace, with emphasis on human resource development (HRD). He discusses the use of quality circles, participative management, and layoffs to increase productivity. (CH)

The authors focus on issues related to the continual use of video display terminals in the office, including safety and health regulations, potential health problems, and the role of training in minimizing work-related health problems. (CH)