The author discusses application of Del Gaizo's four-level evaluation model to a business communications skills course for support and secretarial staff. The four measurement levels are (1) happiness, (2) learning, (3) practical application, and (4) bottom line. (CH)

Presents results of a national survey of training and development executives concerning the state of U.S. employee training. Examples of the topics covered by the survey include corporate philosophy, staffing considerations, needs assessment, training participation, program topics, methods and materials, and program evaluation. (CT)

The authors state that 50 percent of current participative work groups will dissolve. They focus on some of the actual problems associated with participative work group strategies. They discuss (1) macroorganizational issues, (2) organizational hierarchy, (3) climate of uncertainty, (4) leadership conflicts, and (5) microorganizational issues. (CH)