Suggests that the director is key to the quality of an early-childhood organization. Updates promising developments in leadership training. Notes that 12 states, two national organizations, and 17 foundations have launched credentialing initiatives for child-care-center directors. Highlights several national organizations that provide development…

This document presents a case history of an 80-hour consulting contract undertaken in 1984 whereby a human resources consultant provided training in team building, communication skills, and creative problem solving to the management team of the Water Revenue Department (WRD) of the government of the District of Columbia. The troubled history of…