Desktop personal computers do not appear to have increased productivity, largely because employees are not being trained properly. An effective training plan includes high quality internal training staff, connection with business objectives, and focus on career development. (SK)

This book investigates how workers use computers and how they learn the needed skills, based on a study of 140 occupations in which computers are currently used. Its main finding is that relatively few workers need a lot of computer-related training. Chapter 1, the introduction, discusses the rapid growth and spread of computers across a wide…