Shows how and why errors get introduced into examples in computer software documentation and what actions technical communicators can take to minimize this occurrence. Proposes a method to test examples. Suggests that technical writers can avoid these sources of error by creating and implementing a good test plan, maintaining and updating the…

The scaffolding metaphor was originally developed to describe the support given by a more expert individual in a one-on-one interaction. Since then, the notion of scaffolding has been applied more broadly, and it has been transformed and generalized. Most recently, it has been used by researchers in the learning sciences to describe features and…

This paper describes a model for evaluating and acquiring instructionally effective and cost effective educational computer software in university psychology departments. Four stages in evaluating the software are developed: (1) establishing departmental goals and objectives for educational use of computers; (2) inventorying and evaluating…

This report is a collection of 11 recent papers by the Human-Machine Interaction Group at the University of California, San Diego. The following papers are included: (1) "Stages and Levels in Human-Machine Interaction," Donald A. Norman; (2) "The Nature of Expertise in UNIX," Stephen W. Draper; (3) "Users in the Real…

Effective evaluation of educational software is a key issue for successful introduction of advanced tools in the curriculum. This paper details to developing and evaluating a tool for computer assisted learning of science laboratory courses. The process was based on the generic instructional system design model. Various categories of educational…