As online education has entered the main stream of the U.S. higher education, quality assurance in online course development has become a critical topic in distance education. This short article summarizes the major benchmarks related to online course development, listing and comparing the benchmarks of the National Education Association (NEA),…

We all hate jargon that we do not understand. It leaves us feeling confused, frustrated, and belittled. We simultaneously wonder why we do not know what the terms mean and why the speaker does not explain them or use more understandable language. Communication between those "in the know" and those not in the know has always been an issue and will…

These proceedings document the fifth year of the "Brick and Click Libraries Symposium", held annually at Northwest Missouri State University in Maryville, Missouri. Thirty five peer-reviewed papers and abstracts, written by academic librarians, and presented at the symposium are included in this volume. Many of the entries have…