Presents coding manual developed from communication skills program which offers rating system for face-to-face talk processes derived from response mode framework proposed by Goodman and Dooley (1976). Major sections of manual correspond to six major response modalities. Within each major mode, subcategory is defined and examples are offered.…

Listening is an extremely important dimension of a counselor's vocational life. The counselor is constantly involved in the process of listening. Verbal and nonverbal messages sent by clients must be received, interpreted, and organized. Counselors need to be active in listening to clients and critical in their analysis of the messages being…