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Peer reviewedWestley, Frances; Waters, James A. – Management Education and Development, 1988
The authors introduce the concept of group facilitation skills for managers. They describe a framework that will help managers recognize group process problems, diagnose underlying causes of group problems, and consider how to take the group past its problems. (Author/CH)
Descriptors: Adult Education, Group Dynamics, Group Guidance, Inservice Education
Download full textBrown, Michael H. – 1987
This document presents a case history of an 80-hour consulting contract undertaken in 1984 whereby a human resources consultant provided training in team building, communication skills, and creative problem solving to the management team of the Water Revenue Department (WRD) of the government of the District of Columbia. The troubled history of…
Descriptors: Administrators, Communication Skills, Consultants, Human Resources
