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Total Quality Management and Institutional Effectiveness: Synergy through Congruence.
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Losak, John; Scigliano, John – 1994
This paper provides a framework for an institutional self study integrating total quality management (TQM) and institutional effectiveness (IE) models within the context of standards of the Southern Association of Colleges and Schools. It highlights the common dimensions in general management principles between TQM and IE and the strategies for…
Descriptors: College Administration, Decision Making, Higher Education, Institutional Administration