Proposes a comprehensive approach for continuing education for social workers. This ecological model takes into account critical staff participation at various levels as well as important phases of the staff development process. (JAC)

Presents a format for designing and running workshops to train personnel employed in positions of high customer contact, focusing on the practice of patron contact skills, i.e., communication with problem patrons. Describes opening exercises, attitude exploration, integration skills and attitudes, stress management, and evaluation. (WAS)

The author discusses the increase in companies that offer outdoor development training to training departments. He offers advice on how to choose the best program for one's employees. (CH)

Describes a unique experience in training the staff in the Borders Health District in Scotland in techniques designed to improve the quality of life of elderly people. The curriculum, philosophic approach, methodology, and techniques are described. (Author)

Presents examples of how an understanding of Perry's theory of intellectual development can increase the faculty member's or student personnel worker's understanding of students and improve communication. The theory is translated into developmental clues based on student comments, which can be used for practitioner training. (JAC)

This report presents profiles of major training activities for teachers of adult basic English (ABE) and adult English as a Second Language (ESL) in the 50 states and the District of Columbia. Included in the profiles are statewide and regional training activities funded through Section 353 of the Adult Education Act and other federal, state, and…