This discussion of online public access catalog (OPAC) user assistance includes results of focused-group interviews of 70 OPAC users at six libraries. Importance of printed materials, library staff assistance, users' problems relearning OPAC searching, computer-assisted instruction, multiple-dialog modes, informative system error messages, and…

Based on data from two experiments, this article attempts to assess degree to which people differ in interpretations of questions referring to library services and the implications for interpreting survey results. Sources of error in questionnaire research--sampling, response (question interpretation, response decision, category choices)--are…

Reviews some research on the use of library catalogs in the light of four functions (finding list, gathering, collocating, and evaluative); suggests that access points for each work be increased and that problems involved in entry choice be analyzed further. A list of references is included. (FM)

The Fourth International Research Forum in Information Science (IRFIS 4) focused on two themes: user-oriented research in information science and experimental and practical investigations of the mediation and use of information. An opening speech by Bjorn Tell reviewed information research policy in the United States, France, England, Japan, the…