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| Computer Software | 2 |
| Higher Education | 2 |
| Technical Writing | 2 |
| User Needs (Information) | 2 |
| User Satisfaction… | 2 |
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| Reader Text Relationship | 1 |
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| Technical Communication:… | 2 |
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Peer reviewedShroyer, Roberta – Technical Communication: Journal of the Society for Technical Communication, 2000
Explains the controversy surrounding the Office Assistant ("Paper-Clip") in Microsoft's Office 97. Discusses why actual readers rejected the default Office Assistant's role as implied writer and rebelled against the reader role implied for them. Notes users resented its intrusive behavior, rejected its implied writer role, and refused to…
Descriptors: Computer Software, Documentation, Higher Education, Technical Writing
Peer reviewedMorgan, Marilyn R. P. – Technical Communication: Journal of the Society for Technical Communication, 1995
Discusses what usability is and how to test for it. Offers nine suggestions for technical communicators working on usability testing. (SR)
Descriptors: Computer Software, Higher Education, Reader Text Relationship, Technical Writing
