Presents a format for designing and running workshops to train personnel employed in positions of high customer contact, focusing on the practice of patron contact skills, i.e., communication with problem patrons. Describes opening exercises, attitude exploration, integration skills and attitudes, stress management, and evaluation. (WAS)

The authors offer career development principles, outline the processes in a career development workshop, and discuss measures being taken by a number of companies. (CH)

Describes an organizational counseling and career development program that serves both employees and their supervisors at the general accounting office. The counseling and career development branch has program components including developmental workshops, a career resource center, and counseling for employees with personal problems. (JAC)

The National Writing Project and the National Geographic Society's Geography Education Program are two highly acclaimed staff development networks that are models for other organizations. Both programs feature intensive summer workshops and numerous followups during the subsequent school year. This paper describes the networks and presents six…

This manual provides a set of guidelines for organizing and conducting workshops or other in-service training programs to develop the planning skills of corrections personnel. The guidelines are intended to be flexible rather than fixed, to permit agencies as much latitude as possible in adapting the needs. The materials presented address the…