Identifies behaviors that should be taught in the classroom to help the student adjust to the work world. They include poise in accepting criticisms and suggestions, concern for quality, and familiarity with the systems concept of office operations. (CT)

Discusses the history of the telephone, custom calling features, convenience service features, the cordless telephone, and the telephone as a work station. The telephone's impact on business education is examined through an observation of three areas: beginning typing, office procedures, and office management. (CT)