This article explores the geography of virtual questioning by using geographic information systems to study activity within the Florida Electronic Library "Ask a Librarian" collaborative chat service. Researchers mapped participating libraries throughout the state of Florida that served as virtual "entry portals" for users as…

Discusses the ARL (Association of Research Libraries) E-Metrics project that is investigating problems related to collecting and using data for electronic materials and services. Describes a survey of libraries that focused on data collection activities and showed a lack of preparation as well as a lack of consistent statistics from database…

The purpose of this study was to identify and describe the economic impacts and benefits of Florida public libraries. The study objectives were to: describe the role of public libraries in economic development; identify and describe the range of specific activities and programs engaged in to support economic development; identify factors that…

This study examines the role of external funding in the development of public library network resources and services, their identification, and their benefit and impact, particularly as they affect the digital divide. The study was conducted between February 2001 and January 2002, employing a range of data collection techniques, including site…

The purpose of this study is to identify users of Pennsylvania public libraries and determine their reasons for using the library. In addition, the study provides information describing the impacts and benefits to those users as a result of their contact with the public library. The objectives were to: (1) describe users in terms of their…

This document is the final report of the NCLIS (National Commission on Libraries and Information Science) study on public libraries and the Internet. The purpose of this study was to determine the nature, extent, and form of public library involvement with the Internet. Data were obtained from a survey of a national sample of public libraries…

This publication reports on research conducted to follow up on a 1997 survey of public libraries and the Internet, co-sponsored by the National Commission on Libraries and Information Science and the American Library Association. The 1998 survey is based on a sample of 2,500 of the nation's 15,718 public library outlets. The survey found that…

A pilot study conducted to identify concerns of public services middle managers on costing and use of performance measures found the librarians interviewed had little faith in their usefulness. Implications of these findings are discussed and specific ways to increase the usefulness of such measures for library decision-making are suggested. (CDD)

Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12…

This study reports findings from a survey of U.S. and Canadian medical libraries belonging to the Association of Academic Health Sciences Library Directors (AAHSLD). Conducted in the spring of 1990 and funded by AAHSLD, the survey had the two primary purposes of assessing the use of the AAHSLD "Annual Statistics" in providing data for decision…

Highlights data from unobtrusive exploratory study related to referral process of reference questions posed at academic depository libraries. Related literature is reviewed, followed by discussions of assumptions related to referral process, implications of study findings, recommendations to improve quality of referral services, and research…

Presents preliminary results of a survey that explored public library roles in the use of Internet/NREN (National Research and Education Network) services. Key issues are identified, including risks and barriers to network use, access, suggested services, professional association role, and committing resources; and recommendations to facilitate…

Reports on a study that examined the impact of national information networks, particularly the Internet and the emerging NREN (National Research and Education Network) on academic libraries. Topics addressed include academic computer services; costs; and academic library services, including electronic journals, electronic collection development,…

The purpose of this research was to explore the possible roles and responsibilities that public libraries might assume in the National Information Infrastructure (NII). Data was collected from September 1994 through June 1995, relying on the following data collection techniques: focus groups, personal interviews, survey data analysis, case…

The Oklahoma Chapter of the Association of College and Research Libraries (OK-ACRL) and the Oklahoma Library Association, College and University Division (OLA-CUD) co-sponsored a survey of professional academic librarians to obtain institutional and background data on their characteristics, their preferences for academic professional association…