The first of three articles describes the results of a survey that examined characteristics and responsibilities of help-desk personnel at major database and online services. The second provides guidelines to using such customer services, and the third lists help-desk numbers for online databases and systems. (CLB)

Central Oregon Community College conducted telephone surveys of 12 postsecondary institutions in California, Colorado, Oregon, and Washington to gather information on off-campus housing referral services. General findings, based on survey responses and materials sent by the student services departments and housing administrators at the colleges,…

Reports results of a survey of depository libraries that gathered information on which CD-ROM databases distributed by the Government Printing Office are received and public access to these databases. Addresses and details of equipment used for public access for the 41 responding libraries are provided, and a list of selected databases is…

Data concerning online searching in the State University of New York (SUNY) Library System was obtained from a 50-question survey of the 63 SUNY libraries conducted in March 1983. A total of 52 surveys were completed. It was found that: 18 campuses offered inhouse online search services to their patrons, 15 additional campuses offered access to…

Uses the different search environments of information brokers and institutional searchers to illustrate the factors that should be considered when selecting microcomputers for search operations. The factors discussed include speed, storage capabilities, displays, modems, printing technologies, facsimile transmission, and portability. A directory…