Describes a study that replicated two earlier studies to determine whether environmental factors of reference departments and behavioral characteristics of references staff members had changed over the past ten years. Results emphasize the need for more and better education and training in conducting reference interviews and providing client…

Public libraries should be the place people go to seek community information, but inconsistent format and quality of delivery has created a void other providers of online information are filling. Examines online community information and discusses the results of an informal survey of 103 public libraries and their community information resources.…

Discussion of the development of a knowledge navigation system to assist users in searching a large database in a local/wide-area network environment considers the construction of navigation maps, the use of DOS and Windows, connection with electronic mail, and parallel operation with other systems such as BITNET. (28 references) (MES)

Describes a study that examined the effects of life satisfaction and job satisfaction on reference librarians in public libraries. Results showed a moderate positive relationship between life satisfaction and job satisfaction, and practical implications for library directors, educators in the field of library and information science, and…

Describes a correlation method for calculating reference statistics using weekly door counts that was tested at the University of South Carolina while studying a sampling technique for collecting reference statistics. Results indicate this method may offer libraries an accurate and less time-consuming procedure for keeping reference statistics.…

Describes results of an exploratory survey that examined public library electronic mail reference services and the patrons who used them. Discusses results of print questionnaires and Web-based questionnaires that investigated user satisfaction and classified email reference questions received by public libraries. Library questionnaire and web…

Describes part of a project designed to develop a user-based approach to measuring the extent to which services provided by librarians meet or exceed user expectations on a consistent basis. Results show that academics and librarians have similar expectations, but there are differences in the emphasis each group places on aspects of service.…

As librarians cope with reduced budgets, decreased staff, and increased demands for services, microcomputers will take a significant role in library automation by providing low-cost systems, solving specific library problems, and performing in distributed systems. This report presents an introduction to the technology of this low-cost, miniature…

Discusses an "intelligent" videodisc system utilizing a H-P 2000 computer and an optical videodisc for retrieval of images of art slides stored on disc at the University of Iowa. The results of a user survey are discussed, including such concerns as image quality, search time, and programing limitations. (Author/JJD)

Discusses the impact of Internet access on library reference services based on 1994 interviews with almost two dozen university librarians. Highlights include library policy, overcrowded workstations and methods of controlling use, recreational use of terminals that interferes with more formal library use, restriction as a form of censorship, and…

Reviews experiences with online searching at the Nazareth College library. Topics discussed include user expectations; actual and perceived search quality; the impact of laser printers; growth in online searching; increases in other reference services; the use of CD-ROM technology; and costs and pricing policies. (LRW)

Eleven articles discuss the response of library users and personnel to automation. Topics covered include computerized reference services, online public access catalogs, paraprofessional staff perceptions of technology, organizational and managerial impacts of automation, workshops on new technology, gender differences in motivation to manage and…

Describes the development of a prototype Intelligent Reference Information System (IRIS) at the University of Houston library which integrated a CD-ROM local area network (LAN) and expert system technologies. Evaluations of the CD-ROM LAN performance and user reactions are reported, and possible future developments are discussed. (13 references)…

Summarizes the effects OhioLINK, a networked patron self-initiated interlibrary borrowing system, has had on the traditional interlibrary loan (ILL) department at Miami University (OH). Finds Miami's lending to 11 other schools decreased 13% and filled photocopy requests increased 17% while Miami's borrowing increased less than 2%, filled loan…

Includes four articles that discuss the evaluation of library reference services. Topics addressed include unobtrusive testing; measuring the accountability of reference librarians by behavioral rather than factual evaluation; on-the-job training of reference librarians; and faculty expectations of academic reference librarians. (52 references)…