Undergraduate university students experience a knowledge gap when required to use unfamiliar software applications without the benefit of direct instruction. As a solution, students often turn to online support, particularly video, but little is known about students' perceptions of the effectiveness of support videos. As libraries are a principle…

As distance education continues to be utilized by higher learning institutions, many struggle in knowing how to effectively utilize tools for the benefit of the students, faculty and staff facilitating online courses, distance education departments, and the university as a whole. This paper will highlight survey and interview results from…

In the past eleven years we have developed several papers for ASCUE about hybrid classes. The initial paper we shared our experience developing a hybrid course and followed with comparisons of student opinions about face-to-face, hybrid, and online classes and finally a paper reviewing components that we were using in hybrid and online classes. It…