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Brown, Stephanie Willen – Computers in Libraries, 2002
Describes the usability study that was designed at Hampshire College (Massachusetts) to see whether students were successfully using the library's Web site, particularly for reference services. Emphasizes the need for retesting and discusses results of the usability testing, including an increase in Web site hits and database searches. (LRW)
Descriptors: Academic Libraries, Databases, Higher Education, Library Services
Whitlatch, Jo Bell – Computers in Libraries, 1991
Discussion of job satisfaction and the level of job performance focuses on the effect of automation on job satisfaction among reference librarians. The influence of stress is discussed, a job strain model is explained, and examples of how to design a job to reduce the stress caused by automation are given. (12 references) (LRW)
Descriptors: Academic Libraries, Higher Education, Job Development, Job Performance
