Blended learning is a hybrid of traditional face-to-face and different types of online learning services. Blended learning offers synchronous and asynchronous learning experiences that combine the conveniences of online courses while maintaining in-person contact. Blended learning addresses the needs of students who are unable to attend classes…

Customer-Driven Development is a technique from the software development method called extreme Programming (XP) where customers (most importantly including end users of all levels) are closely involved in the software design and redesign process. This method of producing software suitable for customers has been adapted to help in the production of…

This paper explores the role that language can play in the development of technologies or other processes within an organisation. Examples and lessons from the literature of the learning organisation are looked as a key in the development of language. The paper uses a practical example of a customer complaints management system to demonstrate how…