The study attempts to develop an outpatient service quality scale by investigating the key dimensions which assess parental satisfaction and provides a recommendation on an improved health service delivery system. The survey was conducted in an Ear-Nose-Throat outpatient clinic of a Greek public pediatric hospital. A total of 127 parents in…

Training birth attendants (TBAs) to provide essential maternal and infant health care services during delivery and ongoing community care in developing countries. Despite inadequate evidence of relevance and effectiveness of TBA training programmes, there has been a policy shift since the 1990s in that many donor agencies funding TBA training…

Objective: To evaluate the feasibility, fidelity, and effect of a human immunodeficiency virus (HIV) risk reduction intervention delivered to HIV-infected patients by lay counsellors during routine HIV counselling and testing (HCT) public service in Mpumalanga, South Africa. Methods: A total of 488 HIV-infected patients, aged 18 years and older,…

A pilot study assessing parent satisfaction with mental health services for children was a disappointment in its low response rate (28%, 15 of 53 questionnaires). However, the questionnaire, the Client Satisfaction Questionnaire, was an easy to use and effective tool that identified some sources of dissatisfaction. (SLD)

This study examines demands placed on evaluators by the Joint Committee on Educational Evaluation's standards. Twenty-two experts in evaluation rated the compatibility of implementing pairs of standards or rated individual standards on a series of scales. Multidimensional scaling revealed five demands of ethical practice. (JAZ)

Reports on the interrater reliability of the Educational Needs Questionnaire (Victoria Department of Education, Australia), which was applied to 70 school-age children by their parents and 2 therapists. Results indicate that six of the subscales are reliable when evaluated by therapists and parents, but three subscales did not achieve the…

A needs assessment was conducted to identify the health needs of school district employees in planning a comprehensive employee health service. Survey questionnaires were analyzed to determine characteristics of those individuals who may be at greatest health risk. Results indicate that degree of stress can differentiate health risk predictors.…

The impact of a newly instituted prime vendor (wholesaler) pharmaceutical system at Veterans Affairs (VA) hospitals was studied at 33 VA centers and 32 matched comparison hospitals. Results indicate satisfaction with the new system and illustrate the solutions to some interesting evaluation problems. (SLD)

Client satisfaction with outpatient psychotherapy in New Zealand was studied for 93 adult subjects who completed the Client Satisfaction Questionnaire. Clients reported a high degree of satisfaction, and there were positive correlations between satisfaction and symptom change on both client-related and therapist-related outcome measures. (SLD)

A questionnaire is designed to allow assessment of a simple additive value function for testing respondent preferences for different types of information used in evaluating police services. Responses are analyzed to determine what types of information different stakeholder groups consider useful. (Author/LMO)

This study examined the effects of a simulated patient examination administered to applicants for the General Surgical residency program at Southern Illinois University School of Medicine. Results obtained from 29 applicants showed no significant differences in faculty ratings between applicants provided practical exam results and those using…

Needs assessment methodology has grown remarkably as a necessary part of evaluating human service programs. The consumer survey method of needs assessment is reviewed. Problems in designing and implementing consumer surveys and training programs are discussed. (JKS)

A trilevel (macro, intermediate, and micro) analytical framework was used to determine problems in the organizational context that reduce or impede the application of training outcomes. A law enforcement job-skill training program was studied via survey responses of 322 course graduates. Factor analyses identified predictors of training use. (SLD)

An evaluation of the Manic Depressive and Depressive Association of Chicago (Illinois) used an adapted version of the Client Satisfaction Questionnaire (CSQ-8) as part of a mail survey. Results for 184 respondents reveal characteristics of both the instrument and client satisfaction factors. (TJH)

Mail questionnaire items that are susceptible to order effects were examined using data from 168 questionnaires in a Florida Cooperative Extension Service evaluation. Order effects were found for multiple-response and attributive questions but not for single-response items. Order also interacted with question complexity, social desirability, and…