Describes a model which uses patron arrival rate, length of time on the terminal, and library service policies to determine the minimum number of terminals needed. The model is then used to compare the effects of various service policies on the minimum number of terminals. (CLB)

Outlines the use of proxy Web servers by libraries and reports on a survey on their use in libraries. Highlights include proxy use for remote resource access, for filtering, for bandwidth conservation, and for gathering statistics; privacy policies regarding the use of proxy server log files; and a copy of the survey. (LRW)

Presents a model that calculates the conditions under which a library may adopt a highly service-oriented online catalog access policy at minimum additional cost. The use of arrival rates, service rates, and queueing calculations to arrive at a cost-effective policy is explained. (Author/CLB)

Findings of focused-group interviews conducted for OCLC study of library users and online public access catalogs (OPACs) indicate users like OPACs, have problems finding right subject heading, envision features to improve subject access, want access to more than books, and want OPACs to provide new services. Eight references are listed. (EJS)

Reports results of a study that used an online survey, focus groups, and logs of telnet connections to examine Internet use when accessed through the University of Toronto Library (Canada). Discusses needs of Internet users and reveals patterns of Internet use. An appendix contains the online survey. (JMV)

Presents a content analysis of PUBYAC, an electronic discussion list for Children and Young Adult Services in Public Libraries. Information is provided on the different themes and topics that appear in the list, the lifespan and liveliness of specific discussions, percentage of active participants, and distribution of messages by participant. (AEF)

Reports on time effectiveness and success rate of various methods used by the Interlibrary Loan Department (ILL) of the Paul Klapper Library, Queens College, City University of New York (CUNY). Requests processed by ILL during fall 1979 and spring 1981 on the OCLC ILL subsystem, a CUNY teletype service, and the New York State Interlibrary Loan…

Describes research strategy and methods of comparative evaluation conducted by the National Library of Medicine to assess user acceptance and technical performance of two prototype patron accessible online catalog systems within same operational environment. User acceptance studies included sample search experiment, comparison search experiment,…

Describes a survey of reference librarians in libraries with online public access catalogs that was conducted to determine what types of searches patrons would use to look for names of fictional characters. Name, subject, and author indexes are discussed, and implications for cataloging using the MARC format are suggested. (10 references) (LRW)

Describes the development of a prototype Intelligent Reference Information System (IRIS) at the University of Houston library which integrated a CD-ROM local area network (LAN) and expert system technologies. Evaluations of the CD-ROM LAN performance and user reactions are reported, and possible future developments are discussed. (13 references)…

This review of the overall findings of the "Educating the Online Catalog User" project at Northwestern University Library focuses on methods of data collection used in evaluating online catalog performance and user performance. The rationale and methodology of transaction log monitoring and new directions for technical development are…

Describes a qualitative study involving interviews with 12 women employees in academic libraries that investigated their views of computers and technology, methods for training effectiveness, learning styles, and views on serving patron's needs. Discusses training implications and makes suggestions for maximizing transfer of training. (LRW)

Five papers discuss topics related to the USMARC Community Information Format (CIF), including using CIF to create a public service resource network; development of a CIF-based database of materials relating to multicultural and differently-abled populations; background on CIF; development of an information and referral database; and CIF and…