The Georgia Tech Library Public Services Department proposed to expand the number of staffed service points throughout the Library to increase coverage and service. The proposal was well-received by Library leadership and earned priority placement in the Library's annual budget request. The theoretical underpinning for this reception is an…

Since 2012, Cullom-Davis Library at Bradley University has used "Get It Now," an article delivery service from Copyright Clearance Center. It was initially added to fill a hole in the collection created by a 20% reduction in the library budget. In the succeeding 9 years, the service continued to be offered. However, changes were made…

In fall 2019 the Access Services and User Engagement librarians at the Woodbury University Library undertook to identify campus library marginal and nonusers among faculty and students. We administered an online survey and conducted follow-up, one-on-one interviews in an effort to understand: (1) Why some Woodbury community members visit the…

The Missouri State University Libraries Access Services implemented an evidence-based process to move many books and shelves. That process included measuring the collection, performing quality control checks, creating a plan, and defining regular waypoints to keep the shift from deviating from the plan. This article describes the move, the ideas…

During the Fall 2017 semester, staff at the Hudson County Community College (HCCC), Library began to notice that many books listed as available in the catalog were often not being found on the shelves when patrons attempted to retrieve them. This situation puzzled library leadership because HCCC had recently conducted an inventory and removed all…

As the role of print collections in academic libraries moves from monograph storage to a method for engaging users, the browsability and accessibility of print collections are becoming increasingly important. One factor that affects the ability to comfortably browse collections is the height at which the books are stored. This paper examines the…

The University of Michigan, Ann Arbor had embraced service design and design thinking, but the pandemic-induced campus transition enabled staff to innovate differently. Many services transitioned to virtual options but some onsite library services reopened for Fall 2020. Library employees created a new service model to accommodate request…

Library learning spaces in the 21st century are expected to be service-rich spaces. In these spaces, students are often supported by librarians and other campus units offering support for student learning and well-being. This study investigated services offered in library learning spaces in select academic libraries in Kenya through interviews and…

Historically, the library Reserve collections provide access to required readings so students could read these materials in one place for a limited time. This system guarantees the availability of required readings whenever the library is open and contributes to the concept of accessibility, affordability, and equality of higher education. But…

Library long-term and strategic plans tend to employ top down approaches that can leave departmental staff feeling disconnected an unrepresented in the plan. In 2019, the Access Services Department at the University of Denver engaged in a long-term planning process. This process puts Access Services staff members at the center of the process. This…

Effective for the 2012-2013 academic year, the Hilda C. Landers Library at St. Mary's College of Maryland (SMCM) eliminated daily overdue fines for undergraduates on books and some other materials. In 2019, nine years of comprehensive data on overdue returns (comprising three years before and three years after the change) was extracted from the…

Libraries in Nigeria have long struggled to adequately serve the information needs of visually impaired individuals, particularly those who are literate. Despite this, scholarly research addressing these issues in South-Eastern Nigeria is lacking, highlighting the urgency of investigating predictors of user satisfaction among visually impaired…

An academic library plays a significant role in providing information services to fraternities. However, persons with disabilities need special attention and specialized services. This study aims to identify the special needs of, and the services required by, persons with disabilities or differently-abled persons. The samples were collected from…

After 40 years under one manager, the Circulation Department at the Richard J. Daley Library was long past due for a change. The challenge of reorganizing included interesting and interrelated aspects: changes to workflows and assignments, moving staff and functions inside the department and across departments, and a deep dive into the culture to…

The objective of this article is to describe an operating hours study conducted via survey at the Schusterman Library, a small academic library located at a branch campus of the University of Oklahoma. Survey responses indicated that although a small majority of library users were satisfied with the hours, there was also a strong desire for…