Discusses characteristics of typical online public access catalogs (OPACs) and examines patron use via printouts of transaction logs for three separate systems. Desirable features of OPACs (mnemonic search commands, boolean operators, forgiveness or automatic truncation, browsing a subject heading index, suggestive prompts) and need for…

Describes the process of developing and revising a brochure to guide library patrons in conducting an author search on an online public access catalog in order to demonstrate the application of four steps in production of a functional document--analysis; planning; development; evaluation, testing, and revision. Three sources are given. (EJS)

Traditional methods of studying and evaluating use of online public access catalogs (OPACs) are discussed and compared to verbal protocol method (spoken records of people describing their work that uncover detailed data about thinking during problem solving). Results of Carnegie-Mellon University protocol study of OPAC users are discussed. (22…