Discusses a survey undertaken in 1992 to gauge general user response to the online catalog used at a large state university library. A description of the library and its automated system (based on Geac/ADVANCE integrated software), the study methodology, and results are covered. A copy of the two-page survey is appended. (Contains five…

Discusses the current status and potential for automated library reference services in the areas of community information systems, online catalogs, remote online reference services, and telephone reference services. Several models of the reference procedure which might be used in developing expert systems are examined. (19 references) (CLB)

Describes the online public access catalog training sessions for library faculty and staff at Purdue University, focusing on the design and results of a survey developed to assess training effectiveness. Results of the survey, which are included, showed a need for reinforcing practice sessions. (five references) (EA)