Reviews literature on marketing techniques for public, academic, special, and school libraries from 1982 to the present. Results of a survey of librarians in Indiana and Illinois on marketing techniques are included, and a 114-item annotated bibliography is presented. (LRW)

Compares 48 features of four versions of the ERIC database, two commercial (SilverPlatter, FirstSearch) and two free (AskERIC.org, SeachERIC.org), to determine whether features of the commercial versions were worth the cost to academic libraries. Reports results of a survey that investigated user preferences, and concludes that value added…

Discusses the process that University of the Pacific Library developed to assess the impact of classroom and online bibliographic instruction on first-year students' information skills and self-confidence. Describes the planning process, selection of different types of assessment devices, and the results of their implementation. (LRW)

Describes a method of library staff training based on chat transcript analysis in which graduate student workers at a university reference desk examined transcripts of actual virtual reference desk transactions to analyze reference interviews. Discusses reference interview standards, reference desk behavior, and reference interview skills in…

Describes a study at California State University at Chico that analyzed the types of reference questions received by their digital reference service over a two-year period. Suggests a strategy for improving the process of answering broad or complex questions remotely. (Author/LRW)

Describes an instructional model for teaching library skills which consists of a 30-minute lecture followed by a 20-minute exercise. Assumptions about learning and the educational process are discussed as well as goal-setting for the class and exercise. It is suggested that this format could be applied to other disciplines. (10 references) (MES)

As a result of a survey and cost analysis, it was found that audiotaped tour programs are the most successful means for introducing college freshmen to library physical layout and basic finding tools. This is proof of the continuing feasibility of the audiotaped tour's role as a foundation of library instruction. (JMV)

Describes a pilot project at the University of Illinois at Urbana-Champaign reference and undergraduate libraries to test the feasibility of offering real-time online reference service via their Web site. Discusses software selection, policies and procedures, promotion and marketing, user interface, training and staffing, data collection, and…

Reports on data from an ongoing study of information literacy and bibliographic instruction in Canadian academic libraries whose goal is to identify instructional outcomes and characterize successful instruction. Focuses on the current practices of librarian-instructors teaching bibliographic instruction in Canada and suggests implications for…

Reports results of a nationwide survey of first-year experience (FYE) courses for college freshmen to determine whether FYE course curricula contained a library component, especially information literacy. Discusses who develops the library component, who teaches it, course content, and the role that libraries and librarians play. (Author/LRW)

Examines the history of telephone directory collections in libraries and describes a survey of telephone directory use at the Colorado State University libraries. Data collection is described, and implications for more effective use of such collections are suggested. An appendix lists sources that augment telephone directory collections. (16…

Reports on the development, practice, and success of instructional methods for teaching CD-ROM use which were explored at the Wayne State University Library. Results of a preliminary survey designed to evaluate user reaction to CD-ROM products are presented. A copy of the questionnaire is appended. (MES)

Discussion of information literacy focuses on a study at Rutgers University that was conducted to determine how undergraduates evaluate the results of their CD-ROM database searches. A proposed instructional model is explained that is designed to give students the skills they need to use information sources successfully. (three references) (LRW)

Discussion of library instruction for teaching the use of computer-based searching techniques focuses on a study conducted at Evergreen State College to determine novice and experienced users' information seeking habits, and to create a multicultural teaching model for researchers that acknowledges the users' conceptual frameworks. (15 references)…

Analyzes survey results of university students who used the instant messaging (IM) reference service at Southern Illinois University Carbondale's library. Focuses on the results of two surveys, including a comparison of IM reference and traditional reference desk experiences; provides an overview of the IM reference system and usage data; and…