A program to train bank operations supervisors to conduct quarterly informal performance appraisals involved three modes: content-only training, content-plus-procedure training, and no training. While content-plus-procedure was predictably the most satisfactory, content-only, because it lacked a practice component, was less effective than no…

The literacy training program of Imperial Educational Corporation is a small-group, individualized approach to basic skills instruction for employees lacking basic skills. Pilot studies how significant growth in academic and study skills and positive motivational changes in relation to learning and work. (SK)