For the past several years academic libraries have been adopting discovery systems to provide a search experience that reflects user expectations and improves access to electronic resources. University of Houston Libraries has kept pace with this evolving trend by pursuing various discovery options; these include an open-source tool, a federated…

This paper reports the results of recent research examining the holdings of Australian research library collections recorded in the WorldCat database using OCLC WorldCat Collection Analysis software. The objectives of the research are: 1. To better understand the distribution of printed monographs amongst Australian research collections in order…

In 2005, the authors reviewed citation help in databases and found an error rate of 4.4 errors per citation. This article describes a follow-up study that revealed a modest improvement in the error rate to 3.4 errors per citation, still unacceptably high. The most problematic area was retrieval statements. The authors conclude that librarians…

Measuring website success is critical not only to the web development process but also to demonstrate the value of library services to the institution. This article documents one library's approach to the measurement of website success. LibQUAL+[TM] results and strategic-planning documents indicated a need for a new type of measurement. The…

Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers…

The Magazine and Journal Instructional Kit (MAJIK/1) is a HyperCard program delivering basic individualized library instruction. Using a technique derived from naturalistic inquiry, the program's formative evaluation was conducted at the University of Maryland, College Park, with 28 upperclassmen as subjects. They reported little difficulty with…

This paper describes a study that attempted to ascertain the degree of success that undergraduates and graduate students, with varying levels of experience using the World Wide Web and Web search engines, and without librarian instruction or intervention, had in locating relevant material on specific topics furnished by the investigators. Because…

Evaluation of data from assessments of full bibliographic displays in academic library OPACs (online public access catalogs) and World Wide Web catalogs against a checklist of desirable features found that OPAC displays scored 58% and Web displays scored 60%. Discusses weaknesses, focusing on those found in the majority of the displays…