How can we best train student employees for public service roles? At UC Berkeley, as in many academic libraries, a student employee is the first person that a user will see when entering the library; they are the "face of the library." A positive interaction will set a positive tone for the user's library experience, while a negative…

High-structure course designs have reduced achievement gaps for low-income and underrepresented minority students at research universities. But do community college students have time to do the preclass preparation required for intensive active learning, given their work and family commitments? We asked introductory majors biology students at two…

Higher education experienced an unprecedented and unplanned shift to remote instruction in response to the COVID-19 pandemic in spring 2020. For the first time, the great majority of postsecondary faculty and students were engaged in remote instruction. Faculty members who had never taught (or learned through) online courses were challenged to…