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Carter, Sunshine; Traill, Stacie – Journal of Electronic Resources Librarianship, 2017
Electronic resource access troubleshooting is familiar work in most libraries. The added complexity introduced when a library implements a web-scale discovery service, however, creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools,…
Descriptors: Basic Skills, Troubleshooting, Electronic Libraries, Electronic Publishing
Missouri Governor's Advisory Council on Literacy, Jefferson City. – 1989
The Governor's Advisory Council on Literacy proposed 3 major recommendations supported by 30 specific action plans for Missouri. The recommendations are as follows: Missouri should guarantee the opportunity for all children to be prepared for their school years; Missouri should focus on keeping students in school and ensuring that their education…
Descriptors: Adult Education, Basic Skills, Corporate Education, Dropout Prevention